Learn how empathy interviews can help in understanding the perspective of the “user,” or in this case, your students


In design thinking, empathy interviews are a tool for developers to understand how people think, feel, make choices, and behave the way they do to identify needs and create something to meet those needs. This article provides a brief overview of the purpose of empathy interviews, considerations when it comes to who to interview and how to select participants, how to conduct an empathy interview, and what constitutes a good/bad interview question. At the end, it also contains helpful tips and tricks to keep in mind.

Connection to Equity

Though this article may be referring to empathy interviews in the context of web design, this method of engagement can still be meaningfully used by your team to better understand your students through authentic conversation.